Frequently Asked Questions

 

Questions about BOOKING your trip on The Ark

  • Can I speak to a real person regarding my booking?
    • That’s no problem! We’re heapy to help you out!

      If you didn’t make a reservation yet, you can contact us at info@theark.cruises. Be sure to check all other questions in our FAQ section first.

      Did you already have a reservation? Then you can reach our reservation staff at info@myplaceintheark.com or phone them on +32 3 236 89 39.
      Be sure to have your reservation number ready so they can find your reservation immediately.

  • How can I pay my booking?
    • You can pay your booking using the following payment options: AMEX, VISA, Mastercard, Maestro or PayPall.

  • I want to book this trip as a company. Is this possible?
    • Of course! Check our packages to get a good idea of what you want. Mail our reservation staff with all needed information at info@myplaceintheark.com.

  • I want to CANCEL my booking. Now what?
    • Please contact us via info@myplaceintheark.com. Please be aware that cancellation charges will be applied:
      From reservation till December 31st: €125
      From January 1st, 2017 till March 14th, 2017: 25%
      From March 15th, 2017 till June 14th, 2017: 50%
      From June 15th, 2017 till July 30th, 2017: 75%

  • Is a cruise rate for the entire cabin?
    • No, all prices are per person.
      There are two exceptions: The Royal Suite and the Presidential Suite have a fixed price, no matter how many occupants.

  • Is there a payment plan?
    • Yes, if you book before June 15, we can offer you a 2-installments payment plan: 
      – 50% when booking
      – 50% on June 15, 2017

  • We’re a group. How do we book best?
    • Groups from 20 guest on can book offline via info@myplaceintheark.com
      That way we’re sure you get the best service!

  • What’s the Gold Card Program?
    • On The Ark, all guests enjoy friendly and engaging service aboard and guests booked in a Suite* enjoy even more amenities and personalized service for an exceptional The Ark experience. Our suite program designed to focus on distinctive and personalized service and touch every aspect of the guests’ experience from arrival through departure. Suite guests* will enjoy a myriad of special privileges and upgraded amenities for their cruise.

      – Priority check-in
      – Personalised attention throughout the cruise with complimentary Concierge Club service
      – Reserved prime seating in the main theater for entertainment shows
      – VIP pool deck seating, where available
      – Full breakfast, lunch and dinner dining room menus available for in-room dining
      – Private breakfast and lunch seating in specialty restaurants
      – Complimentary luggage valet service
      – Luxury spa bathrobes for use onboard
      – Complimentary pressing service on formal night
      – Priority departure with exclusive suite* departure lounge

      This applies to the Royal Suite, Royal Family Suite, Presidential Family Suite, Owner’s Suite, Grand Suite
      *Excludes Junior Suites

  • What’s the minimum age of The Ark?
    • The minimum age for The Ark is 18. The Ark & Royal Caribbean Cruise Line requires that all passengers have to be at least 18 years old (on embarkation day) to travel. Ages will be verified at embarkation. Passengers not conforming to this policy will be denied boarding and assessed a 100% cancellation penalty. NO exceptions will be made at embarkation.

 

Questions about our SHIP

  • Are ATM machines available onboard?
    • Our Ark will have ATM machines (USD). Be aware: There is a transaction fee levied by BB&T, the owners of the ATMs, plus any other fees the guest’s financial institution would charge.

  • Can I smoke on board?
    • For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an on board environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas.

      Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas of the starboard side of all ships. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking.

      Casino Royale allows smoking and has a designated area for non-smoking guests. There will be visible signage indicating the non-smoking area in the casino.

      Onboard all interior public spaces are smoke free. Smoking is not permitted in any dining venue, theater, bar, lounge, hallway, elevator or jogging track.

      Smoking is not permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this stateroom policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and may be subject to further action pursuant to the “Consequences Section” of the Guest Conduct Policy.

      Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. Cigar and pipe tobacco is limited to designated outdoor areas and Cigar Bars (called the Connoisseur Club). You must be at least 18 years of age to purchase, possess or use tobacco onboard.

      Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.

      Royal Caribbean International kindly asks all guests to please observe the smoking policy. These requests are made to provide a comfortable cruise for everyone. Guest may also inquire at Guest Services for the location of the designated smoking areas onboard.

      Guests who violate this smoking policy may be subject to further action pursuant to the “Consequences Section” of this Guest Conduct Policy.

  • During the cruise, what will I need with me on the ship?
    • At the pier, you will receive a SeaPass® card once you’re all checked in. The SeaPass card is one of the most important things you’ll have onboard – besides your camera, smile and sunscreen!

  • Is The Ark accesible with a wheelchairs?
    • It’s our high priority on making this experience accesible for all guests, including those with special needs. Freedom of the Seas & The Ark offers 32 wheelchair-accesible cabins across a variety of stateroom categories*. These cabins are designed for wheelchair maneuverability, with widend doorways into both the cabin and its bathroom; wheel-in showers, hand-held showerheads and bath distress alarms; as well as lowered closet railings, sinks, and handrails. Additional equipment is available on request, such as toilet seat raisers, shower stools and bed boards.

      Wheelchair users will find access-friendly design across the ship making it easy to enjoy each of the ships venues.

      If you wish to book such a wheelchair friendly cabin please book one of the categories in which the ship offers these cabins and make a clear remark in the remarks section of your booking. For any further assistance in assigning you your place on The Ark just contact reservation staff at info@myplaceintheark.com

      * Accessible Stateroom on the Freedom of the Seas:
      – Junior Ocean View Suite (Code: JS)
      – Deluxe Ociean View Stateroom (Code: E2)
      – Ocean View Stateroom (Code: I)
      – Promenade Stateroom (Code: PR)
      – Interior Stateroom (Codes: K, L)

  • Is there a WiFi connection on board?
    • Yes there is, it’s called VOOM! VOOM is 6x faster than any other internet at sea! You will be able to stream music and movies, upload pictures, video chat with family and friends using FaceTime or Skype, check your email, look your stock prices, surf the web and stay connected with work via VPN. Everything you can do at home, you’ll be able to do onboard.

      Royal Caribbean is the only cruise line with high speed internet at sea. Our ship gets its signal directly from a satellite beam, dedicated to Royal Caribbean ships, that orbits close to the Earth allowing us to offer fast and reliable service.

      There are two types of internet packages: ‘SURF’ and ‘SURF + STREAM’. Both packages can be bought per day or for the whole trip.
      – SURF: The best package for guests looking to simply surf the web, stay in touch via email, and share their vacation photos on social media.
      – SURF + STREAM: Ideal for those looking to do everything available to them under SURF, but also want the capability to stream music and movies from Spotify or Netflix and connect using video chat apps such as Skype.

      You are not confined to a specific location on the ship to have connectivity. You can stay connected from the comfort of your own stateroom, while you lounge by the pool and even while partying at one of our stages!

  • What electrical voltage is offered onboard?
    • Our Ark (Freedom of the Seas) is equipped with North American standard 110 volts AC and standard European 220/230 volts AC outlets.

 

SHARE THIS ARTICLE