Questions about BOOKING your trip on The Ark

  • Can I speak to a real person regarding my booking?

    That’s no problem! We’re happy to help you out!

    If you didn’t make a reservation yet, you can contact us at Be sure to check all other questions in our FAQ section first.

    Did you already have a reservation? Then you can reach our reservation staff at or phone them on +32 3 236 89 39.
    Be sure to have your reservation number ready so they can find your reservation immediately.

  • How can I pay my booking?

    You can pay your booking using the following payment options: Bancontact, iDEAL, AMEX, VISA, Mastercard, Maestro or wire transfer.

  • I want to book this trip as a company. Is this possible?

    Of course! Check our packages to get a good idea of what you want. Mail our reservation staff with all needed information at

  • I want to CANCEL my booking. Now what?

    Please contact us via Please be aware that cancellation charges will be applied:
    Following fees will be applied depending on the cancellation date; 

    Cancellation till April 30th, 2019: free cancellation 
    Cancellation from May 1st, 2019 till June 30th, 2019: 225 euro per person
    Cancellation from July 1st, 2019 till September 15th, 2019: 25% 
    Cancellation from September 16th, 2019 till December 31st, 2019: 50%
    Cancellation from January 1st, 2020 till March 15th, 2020: 75%
    Cancellation from March 16th, 2020: 100%


  • Is a cruise rate for the entire cabin?

    All rates are per person and based on the mentioned occupancy of the cabin.

    The price excludes the administration fee of 38 euros per person. All prices are in Euro.

  • Is there a payment plan?

    Yes, we offer you a 3-installments payment plan: 
    –  30% when booking
    –  35% on September 15, 2019
    –  35% on March 15, 2020



  • Is there an early booking priviledge?

    Sales for The Ark 2020 starts on the 16th of March 2019 from 10 AM CET! Mark this date in your agenda! Secure your place on The Ark 2020 before May 1st - 2019 to enjoy maximum advantage. 

  • We’re a group. How do we book best?

    Groups from 20 guest on can book offline via 
    That way we’re sure you get the best service!

  • What’s the minimum age of The Ark?

    The minimum age for The Ark is 18. The Ark & MSC Cruises require that all passengers have to be at least 18 years old (on embarkation day) to travel. Ages will be verified at embarkation. Passengers not conforming to this policy will be denied boarding and assessed a 100% cancellation penalty. NO exceptions will be made at embarkation.

Questions about our SHIP

  • Can I smoke on board?

    For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an on board environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas.

    Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas of the starboard side of all ships. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Outdoor areas near restricted areas, food venues, and pools will not allow smoking.

    Casino Royale allows smoking and has a designated area for non-smoking guests. There will be visible signage indicating the non-smoking area in the casino.

    Onboard all interior public spaces are smoke free. Smoking is not permitted in any dining venue, theater, bar, lounge, hallway, elevator or jogging track.

    Smoking is not permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this stateroom policy, a cleaning fee of 250 EUR will be applied to their SeaPass® account and may be subject to further action pursuant to the “Consequences Section” of the Guest Conduct Policy.

    Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. Cigar and pipe tobacco is limited to designated outdoor areas and Cigar Bars. You must be at least 18 years of age to purchase, possess or use tobacco onboard.

    Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.

    MSC Cruises kindly asks all guests to please observe the smoking policy. These requests are made to provide a comfortable cruise for everyone. Guest may also inquire at Guest Services for the location of the designated smoking areas onboard.

    Guests who violate this smoking policy may be subject to further action pursuant to the “Consequences Section” of this Guest Conduct Policy.

  • During the cruise, what will I need with me on the ship?

    At the pier, you will receive a SeaPass® card once you’re all checked in. The SeaPass card is one of the most important things you’ll have onboard – besides your camera, smile and sunscreen!

  • Is The Ark accesible with a wheelchairs?

    It’s our high priority on making this experience accesible for all guests, including those with special needs. MSC Orchestra & The Ark offer wheelchair-accesible cabins across a variety of stateroom categories*. These cabins are designed for wheelchair maneuverability, with widend doorways into both the cabin and its bathroom; wheel-in showers, hand-held showerheads and bath distress alarms; as well as lowered closet railings, sinks, and handrails. Additional equipment is available on request, such as toilet seat raisers, shower stools and bed boards.

    Wheelchair users will find access-friendly design across the ship making it easy to enjoy each of the ships venues.

    If you wish to book such a wheelchair friendly cabin please book one of the categories in which the ship offers these cabins and make a clear remark in the remarks section of your booking.

    Please contact reservation staff at for any further assistance in assigning you your place on The Ark as we are going to make this reservation for you. 

    * Accessible Stateroom on MSC Orchestra:
    – Interior Stateroom
    – Ocean View Stateroom 
    – Balcony Stateroom

  • Is there a WiFi connection on board?

    Yes there is, it’s called VOOM! VOOM is 6x faster than any other internet at sea! You will be able to stream music and movies, upload pictures, video chat with family and friends using FaceTime or Skype, check your email, look your stock prices, surf the web and stay connected with work via VPN. Everything you can do at home, you’ll be able to do onboard.

    There will be the internet packages: ‘SURF + STREAM’. This package can be bought per day or for the whole trip. Simply surf the web, stay in touch via email, and share their vacation photos on social media. You also have the capability to stream music and movies from Spotify or Netflix and connect using video chat apps such as Skype.

    You are not confined to a specific location on the ship to have connectivity. You can stay connected from the comfort of your own stateroom, while you lounge by the pool and even while partying at one of our stages!

  • What electrical voltage is offered onboard?

    Our Ark (MSC Orchestra) is equipped with North American standard 110 volts AC and standard European 220/230 volts AC outlets.